Sensormatic Solutions, a unit of Johnson Controls

About Us:

Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world’s leading retail stores. For over 50 years, our solutions have enhanced in-store operations and provided seamless, personalized shopping experiences, ensuring the safety of hundreds of millions of people. We connect and fill information gaps to offer retail companies a comprehensive view of inventory, customers, store staff, and the business environment, protecting assets and people throughout the customer journey.

Position Summary:

Reporting to the UK&I Operations Manager, the Operations Support Co-Ordinator is responsible for delivering top-tier operational service to all Sensormatic’s UK&I customers. This includes reviewing disputes and financial billing files. The role covers various solutions such as electronic security, electronic article surveillance (EAS), CCTV, and inventory management systems.

Key Responsibilities:

· Responsible for updating and maintaining the customer database to ensure all issues are accurate.

· You will highlight any trending problems with customers and work alongside the business to gain an understanding of how we can fix these from the front end to prevent further issues.

· You will manage the workflow of all customers, with emphasis on looking at root causes and trend mapping to identify and fix problems before they happen.

· Working with the planning team, plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.

· Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.

· Reviewing the daily docket report to resolve queries and liaise with the IBC to make sure that customers are being invoiced in a timely manner.

· Work with the install department to obtain closed job details and liaise with IBC to make sure that these are being invoiced within 72 hours.

· Work with the service department on weekly spreadsheet updates.

· Be involved in project work as Sensormatic are streamlined.

· Any other ad-hoc duties that are required.

What we look for

Excellent communication and customer service skills. Including investigatory skills to root cause and solution.

Customer billing background along with experience in calling and writing letters to customers, excellent communication skills and the ability to work towards targets and deadlines.

Ability to deal with new and unexpected situations with a proactive and professional approach. Ability to build strong relationships and inspire and influence others.

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