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Date Added: Fri 21/05/2021

Tech Support Analyst II

Eden Prairie, MN, US
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Job Type: Permanent, FullTime

Location Eden Prairie, MN Description Our client is currently seeking a Tech Support Analyst II providing technical support and issue resolution to external and internal customers which may include users of all types and skill levels. This job will have the following responsibilities Answer and resolve inbound technical calls at a corporate Help Desk Troubleshoot applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed Follow all escalation procedures according to service level agreement Use remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking tool Demonstrate a depth and breadth of knowledgeskills in own area and is often able to apply these outside of own function Plan, prioritize, organize and complete work to meet established objectives Utilize application-monitoring tools to proactively identify issues andor utilize to triage and resolve issues. Qualifications Requirements Bacheloraposs Degree or higher level of education or relevant experience 5 or more years of experience with PC operating systems including Windows NT, 2000 and XP 3 or more years of experience in a customer service role 3 or more years of Technology Support experience, including advanced level of triaging 1 or more years of experience with maintenance and operations (MO) support Experience with MS Office Excellent customer service and soft skills Contact mailto?subjectTech20Support20Analyst20II This job and many more are available through The Judge Group. Find us on the web at #removed# http#removed#
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