Renewals Account Handler

£25,000 basic DOE plus commission

Telford

Key Responsibilities:

• Handle a portfolio of smaller and medium sized insurances/clients.
• Telephoning clients prior to their renewal and going through a pre-renewal fact find.
• Calculating and delivering renewal premiums.
• Negotiating and securing the business for a further 12 months.
• Agreeing payment methods and arranging finance of renewal premium, if required.
• Cross-selling policies the client does not currently have.
• Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.
• Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium.
• Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate.
• Check policy documents, (including endorsements), accuracy prior to receipt by clients.
• Obtaining quotations for both new and renewal business.
• Obtaining quotations and arranging cover.
• Verifying documentation and endorsements.

Key Skills and Experience:

• Experience in customer retention, service, account management, and insurance is preferred
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• Proficiency in using CRM software and other relevant tools
• Attention to detail and accuracy
• Ability to work effectively in a team and independently
• Previous experience in the insurance industry is an advantage

Excellent career progression and personal development opportunities.

Full time hours Mon-Fri, 25 days holiday bank holidays.

For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd