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DATE ADDED: Mon 08/10/2018

Customer Service Representative

Glendale Heights, USA
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COMPANY: PREMIER PACKAGING

Job Description

We are not just a box company. Premier Packaging is a fast growing, forward thinking provider for all packaging needs. From corrugated, warehouse solutions, design & engineering to packaging supplies.

 

This position reports to the Customer Service Manager. The tasks listed below describe the major responsibilities of the position but should not be considered inclusive.

Essential Functions:

· Principal customer contact and account coordinator serving as liaison between customer, sales, production, and shipping

o Participates in team environment, ensuring proper service to customers at all times

o Accurately enter orders based on customer specifications, and follow-up with customers as necessary

o Expediting customer orders with production and delivery schedules

o Maintains constant communication via phone calls and email with both internal and external parties

o Able to multi-task and perform in a dynamic and high-paced environment

· Review customer profiles, product usage reports, and customer inventories to determine proper stocking levels

· Execute basic corrugated estimates

· Ability to troubleshoot unexpected problems by coordinating efforts among all related departments to ensure complete customer satisfaction

· Utilize IT systems proficiently as well as office productivity software

· Display basic understanding of plant process/product flow and impact on customer requests.

· Maintain core products knowledge

· Lead project management assignment (Swat Team)

· Visit customers as needed

Requirements

· High School Diploma or GED Required. Some college preferred

· 5-7 years of previous experience in a Customer Service position; preferably in a corrugated environment

· Ability to manage work load with various distractions

· Must have a high sense of urgency while managing multiple projects

· Candidate must have a general inquisitiveness, strong desire to learn, and high problem solving aptitude

· Strong organizational and project management skills with attention to detail.

· Excellent oral/written communication skills, excellent customer relation skills, and well-developed presentation skills.

Company Description
We are not just a box company. Premier Packaging is a fast growing, forward thinking provider for all packaging needs. From corrugated, warehouse solutions, design & engineering to packaging supplies.


Role: Customer Service Representative
Job Type:
Location: Glendale Heights,

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