Heldesk Team leader required my my client based near Bolton.

My client is seeking a tech-savvy leader to manage a UK-based Desktop Support Team, ensuring top-notch technical support for 1800+ users. Lead by example, meet SLA's/KPI's, and foster team growth. Key duties: manage team, optimize help desk, handle escalations, and drive customer satisfaction. Desired: CompTIA Network+, Windows Server, IT certifications. Skills needed: Windows OS, networking, customer service, team management. Ideal candidate is proactive, communicative, and adept at problem-solving

Qualifications:

Comptia Network+. Microsoft Windows 10 and above.

Microsoft administering windows server 2012 and above.

Knowledge Required: Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites.

Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above.