Shipping & Logistics Coordinator

• Location: Bond Street, London
• Employment Type: Full-time, Permanent
• Salary: £35,000 - £45,000

Join our team as a Shipping & Logistics Coordinator, where you will play a crucial role in ensuring the seamless delivery of e-commerce and international client shipments. This position combines operational excellence with specialist knowledge to process all domestic and international orders efficiently, compliantly, and in line with our high standards of service.

Day-to-Day of the Role:

• Shipping & Logistics Coordination:

  • Manage the end-to-end process for domestic and international shipments, ensuring timely and accurate dispatch.
  • Serve as the primary point of contact for all international shipping queries.
  • Coordinate with courier partners to ensure efficient, secure, and compliant delivery.
  • Monitor shipment progress and proactively address any delays or issues.

• Customs, Compliance & Documentation:

  • Prepare and review all required shipping documentation, including commercial invoices and customs declarations.
  • Provide expert guidance on customs procedures, import duties, and international shipping regulations.
  • Manage carnet documentation for international events and temporary exports.
  • Ensure compliance with legal, regulatory, and courier requirements.

• Customer & Stakeholder Communication:

  • Communicate clearly with clients about international delivery timelines, requirements, and documentation.
  • Liaise with internal teams, including sales and client services, to ensure a seamless client experience.
  • Maintain a professional, clear, and solutions-focused approach to all communications.

• E-commerce Administration:

  • Support order processing, fulfilment coordination, and general administrative tasks.
  • Ensure accurate recording and tracking of all orders within internal systems.
  • Assist in maintaining efficient workflows across order management and shipping processes.
  • Contribute to continuous improvements in fulfilment and operational efficiency.

Required Skills & Qualifications:

• Previous experience in shipping, logistics, or e-commerce fulfilment.
• Working knowledge of international shipping processes, customs documentation, and import/export procedures.
• Strong organisational skills with the ability to manage multiple shipments simultaneously.
• Excellent communication skills, both written and verbal.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office and order management systems.

Desirable:

• Experience with global courier companies (e.g., DHL, FedEx, UPS).
• Knowledge of carnet processes for international events or exhibitions.
• Experience within a retail, e-commerce, or luxury environment.
• Familiarity with shipping platforms or warehouse management systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.