We’re currently seeking an experienced Ocean Import Operator to manage end-to-end ocean freight processes at our clients office in Basildon.

Key Responsibilities

• Oversee import shipments from booking through to final delivery
• Liaise with overseas agents, shipping lines, and carriers
• Handle customs entries in line with UK compliance standards
• Track shipments and provide regular customer updates
• Verify and process freight invoices (ocean, port, and customs fees)
• Prepare arrival notices and delivery instructions
• Resolve delays/discrepancies and communicate with clients and internal teams
• Deliver excellent customer service and maintain strong relationships

Requirements

• 3-4 years’ experience in ocean import operations within freight forwarding
• Strong knowledge of shipping documents (B/L, invoices, packing lists)
• Understanding of customs clearance procedures and INCOTERMS
• Confident handling FCL and LCL shipments
• Familiar with port operations and container logistics
• Experience with customs systems (e.g., CHIEF, CDS)
• Highly organised, detail-oriented, and effective under pressure