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DATE ADDED: Thu 11/10/2018

Night Auditor

Marlborough, USA
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COMPANY: BEST WESTERN HOTELS & RESORTS

Job Description

We are looking for a Night Auditor to join our Team! 

Responsibilities:

  • Assist and oversee all Front Desk/Audit functions.
  • Balance out Food & Beverage Outlets     
  •  Balance and post the front office accounts.
  •  Distribute daily report and others as requested.
  • Follow all checklists to ensure all duties are performed.  Checklists are to be signed and dated each night.
  • Work with staff to resolve guest requests.
  • Handle the guest check-in/check-out needs, inquiries and reported problems.
  •  Communicate with bell person/drivers/housekeeping.
  •  Be responsible for house/cash bank and deposit keys.
  • Obtain and verify essential guest information; ensure accuracy and completeness of all records.
  • Assign guest rooms on the basis of reservation requirements.
  • Read, maintain and make entries in the Front Desk log book.
  • Check for any guest mail or messages.
  • Inquire as to how the guest is enjoying their stay.
  • Listen attentively to all guest comments.
  • Thank the guest for staying with us and offer to make any future reservations.
  • Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
  • Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
  • Be responsible for knowing hotel emergency procedures.
  • Adhere to all hotel policies and procedures and all changes that may occur.
  • Carry out a reasonable request by management that I am capable of performing.
  • Maintain computerized hotel systems.
  • Handle guest complaints and disturbances.
  • Train and assist night employees.
  • Be responsible for requesting and inventory of supplies for audit staff.
  • Report any physical, financial and personal miscellaneous discrepancies to management.

 


Role: Night Auditor
Job Type:
Location: Marlborough,

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