COMPANY: ENTERPRISE RECRUITMENT
JOB TYPE: Permanent, FullTime
**Product Support specialist**
An exciting opportunity has arisen for a highly-skilled senior level service technician to join a manufacturer of large and sophisticated capital research equipment. The successful Product Service Specialist will be tasked with providing expert technical advice and support to customers and also the company’s field service team. The company are offering an extremely competitive salary and the chance to work within a modern facility on a range of unique exciting and high-value products.
•Ensure all field technical queries and problems are satisfactorily completed within the required time-frame.
•Organise field upgrade programmes as required to maintain/improve safety or functional specification.
•Assist in writing/editing of technical manuals for equipment operation and maintenance, regular reviewing of the technical documentation.
•Conduct field engineer and customer training both internally and at customer premises on products as and when required.
•HNC/HND or a degree level qualification in Mechanical/Electrical Engineering (equivalent industry experience will also be considered).
•Previous experience within a field support, development engineer or technical support engineering role covering similar large, precision capital equipment.
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