Location: UK (Hybrid)
Start Date: ASAP / Accept notice periods
Employment Type: Contract

We're partnering with a fast-growing, global property management company on the search for a Business Analyst to join a major UK IT Operations centralisation programme. This is a high-impact role, supporting critical phases of the project including discovery, transition, and change management. The successful candidate will also contribute to the development of business cases and process standardisation initiatives.

Key Responsibilities:

• Support the end-to-end delivery of the centralisation programme, from initial discovery through to transition and change.
• Conduct as-is/to-be process mapping and contribute to process standardisation across multiple business units.
• Collaborate with stakeholders to support change management and communications planning.
• Assist in drafting business cases, including cost-benefit analyses and ensuring strategic alignment.
• Work within hybrid Agile/Waterfall environments, writing user stories and acceptance criteria.
• Support ITSM tool alignment and migrations (e.g. Freshservice).

Ideal Candidate Profile:

• Proven experience in large-scale IT transformation or centralisation programmes, ideally across multiple operating companies.
• Strong analytical skills and experience in process discovery and mapping.
• Familiarity with ITSM tooling and its role in service transitions.
• Experience in both Agile and Waterfall methodologies.
• Confident in engaging with stakeholders and supporting structured change management activities.
• Background in business case development and evaluating return on investment.

If you are an experienced Business Analyst seeking your next opportunity in a transformative programme environment, please apply.

Please note that due to high applications, please apply to the advert directly to be considered.