Field Service Engineer - Robotics & Lab Automation

Location: Cambridgeshire & surrounding areas (Remote-based) Type: Permanent | Salary: Circa £55,000 + Travel + Benefits Contact: (url removed)

Are you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We're hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.

This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems — especially within biotech or life sciences settings.

Key Responsibilities

Install, calibrate, and maintain robotic and automated lab equipment at customer sites

Troubleshoot mechanical, electrical, and software-related issues

Deliver technical support and training to end users

Collaborate with software engineers and internal teams to deploy updates and upgrades

Document service visits, manage spare parts inventory, and contribute to technical knowledge base

Build strong relationships with clients through proactive communication and support

Mentor junior engineers and contribute to service excellence initiatives

Support pre-sales activities including technical demonstrations and client consultations

Provide feedback to R&D and product teams to improve system performance and reliability

Ensure compliance with health & safety and regulatory standards during installations and service visits

Perform preventive and breakdown maintenance across 2-3 client sites per week

Working Hours & Travel

Standard hours: Monday to Friday, 9am-5pm

Remote-based contract with travel across Cambridgeshire and nearby regions

Occasional international travel may be required for senior roles

What We're Looking For

HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering

Ideally 2+ years' experience in field service, technical support, or lab automation (5+ years for senior level)

Background in biotech, life sciences, or lab instrumentation preferred

Strong problem-solving skills and ability to work independently

Excellent communication skills — both technical and customer-facing

Valid UK driver's license

Desirable Experience

Robotics, lab instrumentation, or industrial automation

HVAC, firmware, or communication protocols (TCP/IP, RS232)

Experience with PLC systems, motion control, or vision systems

Familiarity with GxP environments and documentation standards

Multilingual skills (European languages) are a plus

Why Apply

Work with cutting-edge technology in life sciences and automation

Full training provided with ongoing technical development

Join a team that values technical excellence, customer success, and continuous learning

Competitive salary, travel perks, and career development opportunities

Be part of a growing international service team with a strong reputation in lab automation

Opportunity to shape the future of robotics in diagnostics, pharma, and biotech