Key Responsibilities:

* Answer the telephone within 3 rings and address enquiry

* Raise reactive call outs, PPM visits and Quoted works

* Close all jobs accurately across systems, in time to meet their SLA

* Raising reports to drive efficiency and performance

* Ad hoc reports required by the customer for specific information

* Assisting with producing necessary documentation for audits when required

* Reviewing Data from CAFM system

* Ensuring client portals are updated promptly with updates

* Obtaining stationary where necessary

* Support the requirements for Permits and submission.

* Managing multiple engineers' schedules - Reactive, PPM and Quoted

* Ordering of materials and plant hire / Raising purchase orders

* Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer.

* General excellent administrative housekeeping- IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached.

* Ensure a full handover when going on Annual leave

* Review of hire list and ensuring off hired items are taken promptly

* Posting of letters and parcels

* Managing materials orders from order to delivery

* Ensure Internal system flag is always up to date

* Invoicing of reactive, quoted and PPM tasks upon completion

* Deal with invoice rejections and keep to a minimum for suppliers and clients

* Ensure tasks are being attended within SLAs, if not communicating with the client

* Generate monthly reporting for the customer

* Creation and raising of sales opportunity

* Chasing down supplier details to enable quoting

* Issuing Quote/Projects, record of works awaiting client instruction and received.

* Raising of Purchase Orders.

* Requesting RAM's/Permits