Job Title: Technical Support Engineer
📍 Location: Redditch
💼 Employment Type: Full-Time / Permanent
💰 Salary: £32,500 to £35,000 per annum

🔧 About the Role:

We are seeking a Technical Support Engineer to join our dynamic Warranty, Service and Overhaul Team. This is a fantastic opportunity for someone with a strong technical background in manufacturing or engineering who thrives on solving problems and delivering top-tier support to customers post-dispatch.

You'll play a vital role in diagnosing issues, providing remote and on-site assistance, and ensuring that our products continue to meet high standards of performance and reliability.

🔍 Key Responsibilities:

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Provide technical support to customers via email, phone, and Teams meetings

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Troubleshoot and resolve complex technical problems; perform necessary repairs

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Investigate returned products to identify root causes and improvement opportunities

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Maintain detailed documentation of customer interactions and resolutions

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Collaborate with Quality and Engineering teams to resolve recurring issues

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Manage and process warranty claims in a timely and effective manner

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Proactively communicate updates and solutions to customers

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Oversee spare parts inventory and order replacements when needed

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Ensure all work is carried out in compliance with internal and industry standards

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Occasionally provide on-site support and customer visits

🛠️ What We're Looking For:

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Background in technical manufacturing or engineering

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Ability to read and interpret technical drawings

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Strong problem-solving and technical troubleshooting skills

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Excellent verbal and written communication skills

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Comfortable explaining technical concepts to non-technical users

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Capable of working independently and managing multiple tasks

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High attention to detail and accurate data presentation

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Flexible, team-oriented and proactive approach to work

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Able to remain calm and effective under pressure

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Experience working in a fast-paced, diverse environment

✅ Why Join Us?

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Be part of a collaborative and experienced team

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Play a key role in customer satisfaction and product improvement

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Competitive salary and benefits package

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Opportunities for growth and professional development

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Work in a supportive environment where your expertise is valued