Operations & Customer Support Coordinator – Fine Art & Antiques Logistics

Location: Elstree

Salary: £25,000 – £30,000

I’m working with a specialist fine art & antiques freight forwarder looking for a customer-facing administrative coordinator to support their operations team.

This is a great opportunity for someone organised and detail-driven, with an interest in high-value logistics and potentially creative content/social media.

The Role

A support-focused position, assisting with the coordination of high-value art and antique shipments — ensuring everything is accurate, compliant, and runs smoothly.

Key Responsibilities

• Booking courier collections and deliveries

• Checking customs documentation and shipment details

• Acting as a point of contact for customer queries and updates

• Managing claims, damages, and issue resolution

• Liaising with internal teams, galleries, and clients

• Supporting short-form content (TikTok/Instagram) around packing & logistics

What They’re Looking For

• Admin, logistics, or customer-facing experience

• Strong attention to detail and organisation

• Confident communicator

• Interest in social media/content creation

• Any exposure to fine art or high-value goods is a bonus

What’s on Offer

• Salary £25,000 – £30,000

• Entry into a specialist, high-value logistics sector

• Potential creative involvement in social media

• Supportive team with development opportunities