Job Title: Operations Manager - Facilities & Cleaning Services
Location: Leicester / Midlands (regular site visits)
Employment Type: Part-Time (25 hours across 4 days) - Full-Time available
Salary: £16.00 per hour + holiday entitlement (20 days + 8 statutory)
Job Overview:
We are a growing commercial cleaning and facilities management company seeking an experienced Operations / Quality Manager to oversee service delivery across sites in the Midlands. This role is ideal for someone based in or around Leicester who is detail-oriented, organised, and confident in managing compliance, audits, and staff performance.
This is a hands-on management role with hybrid flexibility.
Key Responsibilities
Quality Management & Compliance
* Manage and maintain ISO 9002 and ISO 14002 quality systems.
* Carry out regular internal audits and ensure compliance with company policies.
* Oversee accurate invoicing and consistency across business processes.
* Monitor staff attendance using a mobile workforce app.
* Handle customer satisfaction monitoring and client engagement.
Site Audits & Service Standards
* Conduct site audits across cleaning and facilities contracts.
* Assess service standards and produce management reports.
* Implement and follow up on corrective actions.
* Work with operational teams to resolve issues quickly.
Training, Health & Safety & Wellbeing
* Review and improve staff induction and training programmes.
* Ensure compliance in Health & Safety, COSHH, RIDDOR, Safeguarding.
* Carry out wellbeing checks and training assessments with staff.
* Monitor and support new starter induction progress.
Weekly & Monthly Duties
* Check attendance logs and follow up on anomalies.
* Track staff training and induction completion.
* Monitor remedial action plans at underperforming sites.
* Conduct vehicle safety checks and analyse reports.
* Calculate carbon footprint data from energy usage.
* Audit invoices for accuracy and compliance.
* Attend monthly management meetings and present findings.
Candidate Requirements
We are looking for a motivated Operations / Quality Manager with experience in cleaning, facilities management, or service industries.
You will need:
* Strong communication and leadership skills.
* Experience in quality auditing and compliance.
* Basic IT skills (Word, Excel, Email).
* Confidence in challenging non-compliance professionally.
* Ability to work independently and manage multiple sites.
* Based in Leicester or Midlands (field visits required).
Benefits
* Competitive hourly rate + holiday entitlement.
* Part-time (25 hours) with or option for full-time hours.
* Career growth in a growing facilities services company