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DATE ADDED: Thu 24/10/2019

Customer Service Advisor

Castle Cary, UK

JOB TYPE: Permanent

SALARY: £17823 - £19107/annum

Gap professional are operating as an employment agency on behalf of its client, a reputable based company who are looking for an experienced Customer Service Advisor

Job Type: Permanent
Location: Castle Cary
Hours of work: Monday to Friday (you will need to be able to cover between 8am-6.30pm)
Salary: £9.02 rising to £9.67 upon successful completion of 3 month Probation

Responsibilities include taking customer order and managing customer enquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and ability to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.
The role will potentially involve some flexibility with working hours, as well as working from home on occasion. Skills required would include the use of live web chat, email and SMS as well as excellent telephone skills.

To build new business and sustain repeat business through marketing activity and good customer care.
To expand on current customer ordering volumes.
As part of the team, to help achieve or exceed the financial objectives of the business.
Recommend and implement improvements to improve office procedures and or profitability.

Customer Focus Order Processing

Dealing with customers, taking orders and building strong client relationships
Assisting with queries and sourcing product information
Following up queries, tracking deliveries and identifying out of stock items
Promoting special offers via telesales activity
A working knowledge of SAP having a working knowledge of the Practice Management Software customer care process
Being the initial point of contact for the customers of our Buying Group companies and taking ownership for resolving their initial enquiries
Customer Care Database Maintenance

Handling customer correspondence
Assisting with implementing and maintaining electronic pricelists
Maintaining an up to date customer database
General Office Duties

General administration, including generation of written correspondence
Liaising with internal departments, fulfilment teams and associated staff on a professional basis
Assisting the team with filing of orders and general paperwork
To undertake any other reasonable duties as may be allocated by your Line Manager


Strong Admin and Customer Service background
Knowledge of SAP
Great communication
Comfortable speaking with customers on the phone, via Live Web Chat, Email and SMS


33 days (including Bank Holidays)
Contributory pension
Health shield cash health plan
£15 contribution to gym membership

Closing date is 22nd November

To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Role: Customer Service Advisor
Job Type: Permanent
Location: Castle Cary, Somerset,

Apply for this job now.