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DATE ADDED: Mon 01/10/2018

Sr. Product Business Analyst

Monterey, USA


Job Description

The Product Business Analyst is a core member of the Operations Business Systems Organization and is responsible for the overall prioritization of commercial or personal lines initiatives, projects and efforts. Represents all business stakeholders in the definition and prioritization of system development of all aspects of technology investments related to commercial or personal lines-focused efforts.

This is a critical position that requires effective planning, teamwork and collaboration and experienced managerial skills to develop and implement cost effective solutions to meet business needs and requirements. It also requires exceptional personnel leadership and motivational skills. Qualified applicants will have a natural tendency to use data in decision-making and prioritization. Strong project management and consulting skills are essential for this role.


  • Provides strategic leadership for automation strategies for Insurance Operations system development and implementation. Communicates, advocates and evangelizes the strategic direction to both internal and external customers
  • Oversee design project management, implementation, maintenance, customer service, end-user systems training and quality control for automation strategies
  • Act as a liaison between the client area, technical organization, and other affected areas in planning, directing and conducting the analysis of complex business problems
  • Develop detailed business and functional requirements, using templates and tools consistent with the methodology being employed
  • Employ the proper elicitation technique to ensure requirements are appropriately and efficiently identified, analyzed and documented using industry standard analysis techniques
  • Suggest creative technical and/or process solutions to identified business needs
  • Provide support for user acceptance testing and test defect resolution
  • Document and distribute user facing release notes/communications
  • Provide ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues and communicating the resolution of issues to the business community
  • Plans, develops and organizes feedback mechanisms to assure quality control and systems ability to meet or exceed customer expectations
  • Counsels and advises Insurance Operations staff, external customers and vendors on systems capabilities and business benefits
  • Improves processes throughout the organization to increase the level and quality of service provided to internal and external customers through Insurance Operations and its technology


  • BS degree in Business, Computer science or related field, or its equivalent and continuing education related to the job
  • 5 to 7 years of related work experience in commercial or personal lines, to include underwriting systems, project management, with demonstrated achievements and progressive responsibilities
  • Property & Casualty insurance products experience, particularly with respect to business processes and technology solutions. An ability to quickly learn and apply acquired knowledge essential to the position
    • Thorough knowledge of all functions performed by Insurance Operations staff, including underwriting, rating, agency automation, sales, billing and customer service activities
    • Business platforms (rules and processes) that support administration and service of products
  • Strong communication skills through written and verbal communication, with technical and non-technical audiences
  • Ability to promote and foster teamwork and a collaborative work-environment
  • Strong problem solving and problem identification skills to Identify and mitigate obstacles and conflicts in advance

Preferred Requirements:

  • Experience in Guidewire Policy Center is a plus, including knowledge of core insurance systems, Policy Admin, Billing and Claims
  • Knowledge of “waterfall” and Agile project management methodologies

Role: Sr. Product Business Analyst
Job Type:
Location: Monterey,

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