One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales.
Main Purpose of your job
To complete the repairs process from initial customer enquiry, through quotation to job completion
Responsibilities
- Manage customer enquiries from initial request through survey and quoting stage to job completion
- Raise job packs and files and mark on the job board. Manage and plan ongoing jobs
- Liase with Engineers Supervisor and Purchase manager, to ensure accurate job timing and scheduling of work appropriate to customer needs
- Produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements
- Ensure completed jobs are forwarded for pricing and invoicing procedure
- Respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required
- Hold and maintain accurate and up to date customer record information
- All tasks to be completed in accordance with the Quality Assurance policy and procedures
Knowledge
IT - Microsoft Word Excel and Outlook
Skills
- Excellent communication and interpersonal skills
- High level of organisation, and proven track record of project planning
- The ability to work well within a team
- Flexibility and willingness to adapt
- Ability to understand basic Technical issues
Experience
The candidate will need to demonstrate previous experience in Customer Service
Hours
This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 - 5.00 ( this will alternate weekly) 1 hour for lunch. This is a full-time permanent role, and is an in-office role.
Holidays 20 days holiday plus bank holidays 1st year
23 days holiday plus bank holidays thereafter
Salary £ 27,000 - £29,000