Senior Claims Specialist

Gloucester / Remote

Up to £40,000 Dependant on relevant experience

What's in it for you?

Work from home | Join the original pioneers of Income Protection Insurance | Work in an award-winning, member-first organisation | Enhanced maternity / paternity | Private medical insurance

Must Have's

* At least 5 years' experience in Income Protection claims handling

* Deep understanding of the Income Protection claims lifecycle

* Strong decision-making ability and confident in handling complex cases

* Ability to interpret medical and employment documentation with accuracy

Nice to Have's

* Experience in other types of health or protection insurance (e.g. Life, Critical Illness)

* Familiarity with regulatory and data protection considerations within insurance

So, what will you be doing?

* Carefully review new claims by checking medical, financial, and job-related information.

* Actively manage ongoing claims, clearly explain decisions to members (mainly by phone), set the right expectations, and keep thorough records. Refer to managers, medical officers, reinsurers, or others when needed.

* Support less experienced team members by sharing knowledge, offering guidance, and leading case study discussions to help them grow.

* Lead or contribute to projects that improve efficiency and streamline claims and administration processes.

* Handle complaints, including those involving the Financial Ombudsman, following all regulations and internal procedures.

* Act as a subject matter expert, representing the Claims team and offering insights to help guide decisions and manage risks.

* Assist with internal and external audits as needed.

Extra information

* Work from home with an expectation to go into a Gloucester based office at least once a month

* Parking available at office

* Fantastic list of benefits

Interested? Send your most up-to-date CV to Georgie at i2i recruitment today!

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion