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Date Added: Thu 20/10/2022

Service Delivery Director

Angel, N1, UK
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Company: TANGIBLE BENEFIT LTD

Job Type: Permanent, FullTime

Salary: £70000/annum

We are a fast growing IT solutions provider based in London N1. We need a senior member of staff to join our team and help us achieve our ambitious plans. Last year we increased our turnover by 50% and we are now looking to implement tighter systems and process to continue this rapid growth.

You will be responsible for spearheading new initiates/improvements and managing our back office teams day to day.

This is a newly created role, reporting to the Board, you will have experience in but not limited to:

* Service delivery/KPI monitoring & analytics - adherence to SLA's

* Managing several departments - strong relationship building skills

* Devising and implementing new processes

* Sales order processing and high customer service levels

* Scheduling

* Logistics & Transport

* Building/Facilities management

The ideal person will have:

* At least 3 years' experience in a similar position

* Excellent attention to detail

* Ability to prioritise workload and work under pressure

* Self-motivated, flexible and hardworking
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