IT Support Analyst

A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You'll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions.

Role and Responsibilities:  

Provide first-line support via phone, email, and chat
Record and manage tickets accurately
Troubleshoot issues related to networks, connectivity, telephony, and related services
Guide users through basic fixes; escalate more complex problems
Monitor systems and identify early signs of service disruption
Support device setup, updates, and basic configuration
Maintain clear and helpful documentation
Contribute ideas for improving support processesEssential Skills & Experience:

Understanding of networking basics: IP, DNS, DHCP, VPN, etc
Strong communication skills with a customer-first mindset
Confidence in resolving technical issues and escalating appropriately
Organised, curious, and eager to build technical knowledge
Ability to work effectively under pressure and manage multiple tasksDesirable:

Previous experience in a service desk, ISP, or tech support environment
Familiarity with tools like ticketing systems and network monitoring platforms
Knowledge of setting up network devices (routers, modems)
Certifications such as CompTIA A+, Network+, or similarPackage:

Salary up to £26,000
Ongoing training and development
Strong benefits package