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DATE ADDED: Thu 05/12/2019

Field Service Manager

Los Angeles, CA, US


JOB TYPE: Permanent, FullTime

FIELD SERVICE MANAGER Full Time - REMOTE BASED IN SOUTHERN CALIFORNIA THE COMPANY: Founded in 2012 and headquartered in Houston, Texas, Sunnova is the leading privately held U.S. residential solar battery storage service provider. Sunnova’s goal is to provide the choice of low-cost, worry-free solar energy and battery storage technology that generates long-term value and savings for customers and facilitates continued business growth for its network of trusted partners. Our mission is to power energy independence for our nearly 60,000 customers across the US and its territories. THE POSITION: Sunnova Energy Corporation is currently searching for a Field Service Manager for our Maintenance and Service group. Sunnova owns and maintains a distributed fleet of residential solar systems across 20 states and several U.S. territories. All monitoring and inbound customer service calls are handled in-house, and we utilize third-party service partners to complete all field work required. The Field Service Manager’s primary responsibility is to support the O&M activities to maintain the performance of the solar systems, track conformance to contractual obligations, provide excellent customer service to our Customers and ensure a smooth workflow and optimally performing solar systems. JOB RESPONSIBILTIES:
• Manage team of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost
• Providing first and second level troubleshooting for all solar system service requests
• Coordinate materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs
• Serve as the Responsible Managing Employee in New Jersey.
• Physical project completion including pulling necessary permits.
• Coordinating field activities to service the systems, either by internal resources or partner technicians.
• Processing all customer warranty and insurance claims.
• Providing product and service training to customers and partners.
• Management of service orders.
• Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.
• Perform any other duties as assigned. JOB REQUIREMENTS:
• CA Electrical Contractor license is required. C-10 or C-46
• Ability and willingness to obtain master electrician license in in other states and maintain qualifying agent status in multiple states
• A Bachelor’s Degree in related discipline, or equivalent combination of education and experience; a High School Diploma (or GED) is a minimum requirement
• Qualified to be certified as the Responsible Managing Employee for Sunnova in the State of California
• Willingness to acquire additional certifications in other states, as needed
• Ability to travel up to 50% of the time
• Strong home construction or residential electrical knowledge
• Extensive customer service skills
• Excellent judgment in customer relations and managing company resources
• Strong written and communication skills in order to communicate with all levels of management
• Detail oriented with the ability to Multi-Task
• Ability to work under pressure with strict time deadlines
• Strong problem-solving skills
• Ability to work as a team member and interact with other departments
• PC skills; Microsoft Office- Excel, Word, & Outlook
• Working knowledge of desired, but not required
• Fluency in Spanish is a plus LOCATION: SOUTHERN CALIFORNIA REMOTE BASED We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.