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Date Added: Fri 07/01/2022

Customer Service & Production Manager

Chapel-en-le-Frith, UK
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Job Type: Permanent, FullTime

Salary: £30000 - £35000/annum

Customer Service & Production Manager
Perm/ full time role - 8.30 am - 4 pm
Based in Chapel-en-le- Frith
Salary - 30-35K

This role is to manage all aspects of customer services to achieve the budgeted/ forecasted sales orders and on-time deliveries to the customer base via effective production planning process on a highly complex manufacturing plan

key responsibilities:

Receive and verify customer schedules
Manually key customer spot orders and provide order confirmations
Input customer schedules manually where required
Analysis of customer schedules/orders to understand and highlight significant variation and risks
Liaison with customers to understand their needs and reasons for change to requirements
Build and maintain a strong working relationship with all customers including regular telephone contact and face to face meetings as required
Build and maintain strong relationships with fellow colleagues and all departments
Ensure early notification to the appropriate departments of issues that could impact on delivery performance
Complete customer generated reports relating to logistics activities and escalate to Logistics Manager
Communicate customer weekly arrears
Support a strong link to production areas including regular, up to date, information feeds and quick reaction to customer and production related issues
Attendance and reporting at daily production review meetings
Level schedules and plan production sequence required to meet customer requirements whilst maximizing production capacity
Generate and distribute op cards to production as required to meet current production cell needs
Develop and maintain pressing and finishing plans
Implement and maintain visual planning
Liaise with procurement reference material availability
Co-ordinate Finished goods shipment alongside despatch team
Look at the order book for the weekly planning meeting and highlight and issues or arbitration required
Input into the annual budget process for business planning
Ensure that production plans reflect the up to date needs of the customer at all times
Highlight any risks to financial achievements
Provide daily requirements data and status reports to meet business needs
Monitor and report delivery performance * Achieve DSA to 100% for OE, OES and AM customers across all product ranges
Monitor turnover achieved and adjust plans where possible/necessary to ensure that plant turnover is met
Actively promote and take part in continuous improvement activities
Promote and contribute to a safe environment
Contribute to 5's activities
This job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties a

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's . For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
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