3rd Line Service Desk Engineer

Newport or Cardiff (Hybrid)

The Opportunity

A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors.

Provide advanced technical support and managing the infrastructure and security requirements of the client.

Take ownership of infrastructure, security, and support across a varied client estate.

Excellent experience within the Microsoft environments, proactive about automation, and solid in backup and disaster recovery,

The Role:

* Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services.

* Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender.

* Maintain compliance with Cyber Essentials standards.

* Provide support including Microsoft Intune and legacy systems

* Support device endpoints using Manage Engine Endpoint & Applications Manager.

* Maintain patching schedules and configuration for various devices via policy, and daily checks.

* Report on endpoint coverage and compliance.

* Reduce complexity and increase productivity across the Microsoft environment.

* Develop smoother, more efficient ways of working.

* Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client.

* Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover.

* The Person

* Strong experience with Microsoft Azure, Intune, Manage Engine, and M365

* AZ-104 certification (or working towards it)

* Confident scripting with PowerShell

* Hands-on with VMs, networking, security and DR planning

* Good communicator, detail-oriented, and a problem-solver