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DATE ADDED: Fri 28/06/2019

Field Service Engineer

London, UK

JOB TYPE: Permanent

SALARY: £30000 - £35000/annum Overtime, Bonus & more

My client is a leading manufacturer in the Catering industry, and they are seeking a Catering Service Engineer to join their expanding field operations in the London area.

Following on from successful organic growth, this catering industry leader are seeking to appoint a Catering Service Engineer to help deliver the desired customer service experience. The goal is to drive improve service levels across their business and improve customer satisfaction, maximise customer retention and increase profitability.

The Catering Service Engineer will be responsible for performing reactive and preventative maintenance on a wide range of commercial catering equipment, including commercial dishwashers and warewashing equipment as well as commercial laundry, commercial ovens, and other catering equipment. This will be in locations in East London and the surrounding parts of Greater London.

The successful candidate will be a Field Service Engineer with experience working with white goods or commercial dishwashers or laundry equipment, from a range of manufacturers such as JLA, Hobart, CrystalTech, Classeq, Sammic, Miele, Winterhalter, IPSO, Maidaid Halcyon, and Girbau. They are able to provide full training, however some electrical engineering experience would be required for this role.

Responsibilities and Duties

Providing service and customer support during field visits

Managing all on site installation, repair, maintenance and test tasks

Diagnosing errors or technical problems and determining proper solutions

Provide service and customer support during field visits

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Follow all company's filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Qualifications and Skills

Proven field service experience

Ability to troubleshoot, test, repair and service technical equipment

Represent the company in a professional manner at all times

Ability and desire to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Technical degree or certification e.g. Electrical, City Guilds, 17th edition or 18th edition


Salary range is graded and dependent on experience, £(phone number removed)

Basic hours of work are 40 hours a week. (on a Rota basis)

Company van (with use privately) including fuel card.

Smart phone and laptop

Comprehensive training

Company pension

Overtime available

This is a fantastic opportunity to join a market-leading supplier in the catering equipment industry. If you are an experienced Service Engineer in the catering industry and living in the London area please submit your CV now for consideration for this role
Role: Field Service Engineer
Job Type: Permanent
Location: London, London,

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