Job Title: Intensive Night Support WorkerLocation: Manby Street - LincolnshireSalary: PAYE: £14.72 per hour / Umbrella: £19.43 per hour

The Intensive Night Support Worker will act as the first point of contact during night hours, providing direct support within a safe, positive, and empowering home environment. The role requires maintaining safety, responding to incidents professionally, and supporting individuals to meet their goals and responsibilities.

• Act as the first point of contact at night, offering support and guidance to residents within the home.

• Implement safety plans as required for each individual.

• Maintain accurate and robust records of activities within the property and any behavioural observations.

• Contribute to achieving overall SMART action plans for each person.

• Respond calmly and professionally to challenging behaviour, using verbal de-escalation techniques and prioritising personal safety.

• Encourage residents to be considerate neighbours by addressing noise, visitors, and antisocial behaviour in line with Nacro policies, liaising with local police or ASB teams when necessary.

• Address property-related complaints professionally and report all issues to the line manager.

• Support individuals in accessing emergency healthcare during night hours.

• Ensure accommodation remains safe and clean by completing required cleaning duties.

• Ensure adherence to Nacro's visitor policy and take appropriate action when breaches occur.

• Report serious incidents, including missing-from-placement situations, to children's services and the police following procedure.

• Apply personal safety procedures at all times.

• Work from other hub locations within Lincolnshire as required.

• Carry out all required health and safety checks and take remedial action where needed.

• Set and meet individual performance targets, ensuring delivery within income and budget expectations.

• Maintain up-to-date records using appropriate systems and produce reports within required timeframes.

• Positively represent Nacro and work collaboratively with colleagues to support service users effectively.

• Adhere to all safeguarding, data protection, and statutory duties, ensuring compliance and promoting best practice.

• Uphold and promote Nacro's Equality and Diversity Policy.

• Remain up to date with sector regulations and ensure service delivery meets all compliance requirements, including participating in audits and inspections.

• Carry out any other reasonable duties aligned with the role and grade.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.