Customer Account Manager
📍 Hybrid - Guildford | Salary: £30,000-£33,000 + Bonus

Are you a relationship builder with a passion for delivering exceptional client experiences? We're looking for an energetic and solutions-focused Customer Account Manager to join a growing, collaborative team. You'll play a key role in nurturing customer relationships, maximising retention, and ensuring seamless account support.

What You'll Be Doing:
Manage a portfolio of customer accounts, focusing on driving client retention and revenue growth
Build strong, trust-based relationships with clients through proactive engagement and support
Act as the go-to point of contact for all customer queries, feedback, and issue resolution
Represent client needs internally, working cross-functionally with product, operations, development, marketing, and accounts teams
Support senior stakeholders in strategic client meetings by offering data-driven insights and recommendations
Ensure clients are successfully onboarded and supported throughout their journey
Maintain up-to-date and accurate client records and interaction logs
Attend relevant events and strengthen external relationships as a brand ambassador
Contribute to a culture of continuous improvement and client-centric thinking
What You'll Bring:
Excellent communication skills, both written and verbal
Proven experience in managing client accounts and building long-term relationships
Strong multitasking and time management abilities
A proactive, problem-solving attitude with great presentation and negotiation skills
Previous experience in a client-facing or account management role
Project management experience with a team-oriented mindset
(Bonus) Familiarity with CRM systems and client success tools
(Desirable) Knowledge or background in tech/IT sector
What's in It for You?
Competitive base salary of £30,000-£33,000 + performance-based bonus
Hybrid working model with modern town-centre offices in Guildford
25 days annual leave
Parking paid for when in the office
Net zero pension scheme
Employee benefits including a cycle to work scheme, retail discounts, and Employee Assistance Programme