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DATE ADDED: Tue 29/10/2019

Call Center Operation Manager

Tulsa, OK, US
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COMPANY: SAICON CONSULTANTS INC.

JOB TYPE: Permanent, FullTime

Job Title: Call Center Operation manager
Location: Tulsa, OK
Job Duration: Full time onsite (with bonus and relocation assistance and W2 standard benefits)

Skills that we are focusing on

  • We are looking for Operation manager who will lead the complete Call Center operation.
  • Must have prior experience managing an IT service desk
  • Must have experience leading large teams (40 to 60 Agents)
  • Must have experience in managing multiple Service Desk Supervisors (at least 15+)
  • Experience creating, managing KPI's, SLA's reports
- provided by Dice
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