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DATE ADDED: Thu 01/11/2018

Customer Services & Digital Marketing Assistant

Farnham, UK

JOB TYPE: Permanent

SALARY: £22000 - £25000/annum

DS365 – Customer Services Digital Marketing Assistant Location: Farnham Hours Of Work – 37.5 hours per week, 9am to 5pm with half hour for lunch Salary: £22000 - £25000 Overview: Our client, a leading systems provider focused on delivering complete 3D and 2D surface decoration solutions for most materials across all industries. Due to continued expansion they are currently looking to recruit a Customer Services Digital Marketing Assistant. DUTIES AND KEY RESPONSIBILITIES Answer customer service queries in a timely, polite and professional fashion via email using Zendesk ticketing system Answer the phone in a professional manner deal with client enquiries appropriately Respond to Live Chat enquiries on the company’s e-commerce site Drive improvements in the company’s customer service Work with the Business Development team to post updates, customer comments and other content onto different Social Media platforms (Facebook, Instagram, Twitter etc) Contribute to team effort by supporting all members of the business where possible Flexible approach to working, including working overtime during busy periods, in accordance with the Company’s overtime policy Manage relationships with customers by providing fast, accurate and helpful responses to queries. Identify and innovative digital marketing opportunities to grow the business SKILLS Computer literate, with MS Office skills Experience of digital marketing and social media Strong interpersonal skills and dedication to excellence Good communication skills, both verbal and written Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers. Articulate with an excellent telephone manner DS365 – Customer Services Digital Marketing Assistant Location: Farnham
Role: Customer Services & Digital Marketing Assistant
Job Type: Permanent
Location: Farnham, Hampshire,

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