We are looking for a reliable and customer-focused Field Service Engineer to join our team. The role involves visiting customers in their homes and other environments such as hospitals, care homes, and schools to repair, maintain, deliver, and demonstrate specialist equipment. You will be responsible for ensuring equipment is safe, functional, and properly demonstrated to users while delivering a high level of customer service.

Key Responsibilities

Fault finding and repairing equipment in customer homes and other locations
Delivering equipment and demonstrating correct usage to service users
Collecting equipment when required
Carrying out planned preventative maintenance
Completing scheduled daily jobs allocated by the service team
Responding to emergency repairs when required
Providing a professional, courteous, and empathetic service to customers
Ensuring health and safety standards are followed at all times
Keeping company vehicle clean, organised, and fully stocked

Working Hours

40 hours per week
Monday - Friday
8:00am - 4:30pm
30-minute unpaid lunch break

Requirements

Good practical or mechanical skills
Strong problem-solving ability
Good communication and customer service skills
Ability to work independently and manage daily jobs effectively
Full UK driving licence

Salary

£26,436.80 per year

Bonus

Up to £2,000 per year in KPI bonuses, paid quarterly
KPI's include maintaining a clean and organised van, wearing company uniform, and general performance standards

On-Call Allowance

£180 per week when covering on-call
Typically 1 in every 4-5 weeks
On-call hours:
Weekdays: 6:00pm - 11:00pm
Weekends: 7:00am - 7:00pm
The successful candidate will take the on-call phone home and attend emergency call-outs if required.

Holiday

25 days annual leave + 8 days Bank Holiday
Increases to 28 days after 5 years' continuous service

Benefits

Company van and fuel card provided
Van can be used for home-to-work travel (not for personal use)

The Best Connection is acting as an Employment Agency in relation to this vacancy