Service Delivery Manager - Property Services

Location: Hemel Hempstead (Hybrid)
Salary: £57,000
Contract: 3-6 Month FTC (initially, with potential to extend)

The Role

This is a hands-on leadership role managing a busy repairs and maintenance service within a well-established housing provider.

You will be responsible for ensuring the service delivers consistently, efficiently, and to a high standard across day-to-day repairs, voids, and planned works. This is not a passive oversight role. You will be expected to step in, take control, and drive performance.

Key Responsibilities

• Lead the delivery of repairs, maintenance, and voids services across the portfolio
• Manage contractor performance to ensure quality, value for money, and compliance
• Take ownership of KPIs, service delivery metrics, and operational performance
• Manage budgets, forecasting, and financial controls alongside finance partners
• Drive service improvements, reviewing and refining processes where needed
• Lead and develop a team, setting clear expectations and addressing underperformance
• Ensure full compliance with health and safety legislation and best practice
• Work closely with senior stakeholders to deliver strategic and operational priorities

Experience Required

• Proven experience within social housing property services or repairs
• Strong background managing contractors and service delivery
• Experience leading teams and improving performance
• Commercial awareness, including budget and cost control
• Good understanding of compliance, health and safety, and housing legislation
• Able to step into a live environment and quickly stabilise and improve services

The Opportunity

This role offers the chance to take ownership of a key service area and make a tangible impact over a short period.

It suits someone who is practical, decisive, and comfortable operating in a fast-moving environment where delivery matters.

Additional Information

• Hybrid working model
• Immediate or short notice preferred
• Potential for extension depending on performance and business need