Communication Operator - North Wales Police

I am currently representing North Wales Police who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate of which is negotiable dependent upon experience

We are looking for a Communication Operator based at: CH5 4HA

OVERALL PURPOSE OF JOB:

* To provide a professional, effective and efficient customer service within North Wales Police with the aim of 'getting it right first time'

* To resolve issues raised by members of the public with an emphasis on first contact resolution wherever possible.

* To be responsible for resolution and deployment recommendations using a range of systems in a pressurised and reactive environment.

* To accurately record information on force systems.

* To receive, interpret, analyse, and disseminate information.

Requirements:

* You have an NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.

* You can type around 25 - 30wpm.

* You have good communication skills together with the ability to work well in a team environment or on your own initiative.

* You are computer literate to an intermediate level together with windows systems and/or relevant experience.

* You have the ability to evidence problem solving skills.

* You have the ability to remain calm in stressful situations.

* You have good geographical knowledge of North Wales.

If you are looking for a new role or would like further information, please send across your up-to-date CV

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

Look forward to speaking with you