Company Overview:

A well-established and growing freight forwarding company based in Crawley is seeking a reliable and detail-oriented Office Administrator to join their team. The company provides tailored logistics solutions to clients across the UK and internationally, with a strong focus on customer service and operational efficiency.

Role Summary:

The Office Administrator will play a key role in supporting the day-to-day administrative functions of the business. This position is ideal for someone with strong organisational skills and a proactive approach, particularly with experience in logistics or freight forwarding environments.

Key Responsibilities:

• Provide comprehensive administrative support to the operations and logistics teams
• Prepare and manage shipping and customs documentation, including bills of lading and invoices
• Communicate effectively with clients, suppliers, and carriers via phone and email
• Maintain accurate records and filing systems, both digital and physical
• Monitor and replenish office supplies and equipment as needed
• Assist with data entry and updates to internal systems and databases
• Support the coordination and tracking of shipments and deliveries
• Handle incoming calls and general office correspondence
• Ensure compliance with internal procedures and industry regulations

Candidate Requirements:

• Proven experience in an administrative role (experience in freight forwarding or logistics is advantageous)
• Excellent organisational and multitasking abilities
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to work independently and collaboratively within a team
• High attention to detail and accuracy
• Familiarity with freight documentation and customs procedures is desirable

Benefits:

• Competitive salary package
• Opportunities for professional development and training
• Supportive and friendly working environment
• On-site parking available
• Company pension scheme