Czech or Slovak Speaking Customer Service Advisor
£24,000
Nottingham (hybrid) 2 days in office, 3 days wfh
Hours: 36.25 M-F 8 am - 4 pm

Harper Recruitment Group is working in partnership with a Global company who are looking for a Czech or Slovak Speaking Customer Service Advisor to support their wholesale and retail customers.

What will the role involve?

Responding to customer queries regarding orders via email and telephone
Processing orders & entering details into in-house systems
Supporting with delivery queries
Managing returns and refunds
Liaising with and coordinating couriers
Authorising credit notes strictly following company guidelines
Producing correspondence and confirmation via email
Demonstrating and developing knowledge of product lines
Other administrative or customer service tasks to support the wider teamsWho are we looking for?

Fully fluent in Slovak or Czech and English
Able to take on product knowledge
Previous customer service experience
Analytical and problem solving skills
Experience using Microsoft Excel including formulas and tablesWhat's in it for you?

Supportive and diverse company culture
Hybrid working - 2 days in the Nottingham office
Casual dress code
4 weeks per year to work abroad
Discount on company brands
Development opportunity in a global companyApply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV