Housing Sales Support Coordinator

• Location: Hybrid, Croydon (2 days from the office, 3 days from home)
• Job Type: Temporary till start of March 2026
• Hourly Rate: £16.44 PAYE OR £20.79 Umbrella

We are seeking a dedicated Housing Sales Support Coordinator to join a large housing association on a temporary basis. This role is crucial in supporting the Resales & Staircasing team, ensuring that initial customer queries are handled with clarity, professionalism, and a customer-friendly approach.

Day-to-day of the role:

• Act as the first point of contact for all customer enquiries via telephone and email, particularly those initiating a resale or staircasing process.
• Manage team mailboxes, ensuring all communications, including instructions for resales or staircasing, are handled within the service level agreement (SLA).
• Ensure telephone calls from both internal and external stakeholders are actively responded to and managed within SLA.
• Maintain customer folders and sales trackers with the highest level of accuracy.
• Assist the team with document creation, obtaining necessary documents from internal/external teams to support resales instructions, and updating trackers.

Required Skills & Qualifications:

• Proven experience within a customer-focused environment preferably within housing / housing resales and or shared ownership
• Excellent telephone manner and written communication skills.
• Highly skilled in data management systems.
• Proficient in Microsoft Excel and Word.
• Well-organised with a proven track record in maintaining accuracy and an eye for detail.
• Capable of working in a fast-paced environment and meeting tight deadlines.
• Experience in creating documents, reports, and files efficiently.
• Desirable: Experience in property sales and/or Shared Ownership and understanding of the conveyancing process.

To apply for the Housing Sales Support Coordinator position, please submit your CV detailing your relevant experience.