IT Service Desk Analyst (1st–2nd Line Support)

I’m currently working with a well-established organisation that’s looking to add an IT Service Desk Analyst to its growing IT team.

You’ll be joining a busy Service Desk environment, acting as the first point of contact for IT-related issues and playing a key role in keeping the business running smoothly.

The role

• Providing first-line support via phone, in person, and onsite at the head office
• Logging and managing incidents and requests through the ITSM system
• Troubleshooting and resolving issues efficiently, with a focus on first-time fixes
• Escalating complex issues with clear and detailed documentation
• Delivering a high standard of customer service to internal users and external partners

Technical skills

• Microsoft Windows 10/11
• Microsoft Office 365
• Active Directory
• Group Policy
• SCCM

This role would suit someone looking to build long-term experience within IT support while gaining exposure to a wide range of technologies and projects.

Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.