SME Account Handler Brierley Hill£25,000 – £35,000 (flexible for the right person)Acturis | Progression | Brilliant cultureAbout the clientI’m working with a long-established insurance brokerage that’s growing, they’ve just acquired two new businesses earlier this year and now need two experienced SME Account Handlers to help take things forward.This isn’t a “just keep the desk warm” kind of job  you’ll be looking after a portfolio worth around £200k in income across commercial combined, motor fleet and broad commercial risks, with the chance to make your mark in a business that’s got big plans.Why this role?

• Stability & longevity – average tenure here is 17 years. People join and stay.
• Genuine progression – progression routes to management or Senior handler roles
• Supportive leadership – no layers of red tape, no inaccessible directors; the MD’s phone is always on.
• Growing business

The role

• Manage renewals, mid-term adjustments and new business for your portfolio.
• Build strong client and insurer relationships.
• Use Acturis to process and maintain policy records.
• Work closely with your team to deliver excellent service.

What you’ll need

• Commercial insurance experience (SME preferred).
• Acturis experience is a bonus.
• Strong relationship skills and a client-first mindset.

The package

• £25k–£35k DOE (flexible for the right person)
• 25 days holiday + bank holidays
• Matched pension contributions
• Company bonus + 2026 progression bonus scheme
• Office-based
• Monday–Friday, 9–5

If you want to work somewhere where your voice matters, where you’ll be backed to progress, and where the leadership genuinely cares, this is one to look at.