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Date Added: Sat 09/01/2021

Installation/IT Support Apprentice

Redditch, UK
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Job Type: Permanent

Job Details:


The Company is looking for a responsible Installation/ IT Support Apprentice to work as part of a small team, installing and supporting monitoring systems in server rooms, data centres and other critical facilities. The successful applicant will be required to complete Infrastructure Technician Level 3 apprenticeship scheme, with a view to becoming a permanent position in the company on completion of the apprenticeship. (15 months)

This is a superb opportunity to join this well-established IT Company based in North Worcestershire.

Position / Title: Installation / IT Support Apprentice

Main responsibilities:

Learn the operation and set-up of a wide range of different devices
Learn different cabling and connectivity including Wireless and GSM
Learn how to troubleshoot IT and Network problems
Arranging and carrying out installations and scheduled maintenance visits (mainly in the UK but must be prepared to travel abroad)
Configuring systems to interface with cloud portals
Shipping out orders
Handling incoming support calls / emails
In-house testing and configuration
Updating the in-house admin system for all tasks
Working to ISO 9 Quality Standards

Desired skills:

Basic IT knowledge desirable
A Methodical step-by-step approach to diagnosing issues
Able to use Microsoft Word and Excel
Any experience of alarm systems desirable
Ability to work under direction and determine when to escalate issues
Good communication skills in-house and at customer sites

Desired qualifications:

5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths)

Required to apply:

Full UK Driving Licence [due to the responsibilities that involve visiting different sites / locations]
Current valid passport.


£14,000 - £18,000 per annum.


Company pension
Company car (after 3 months)
Holiday 20 days plus bank holidays
Additional day's holiday for each year completed up to a maximum of 5 additional days


9:00am - 5:00pm (overtime can be necessary on some jobs) - 37hrs per week.



Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
IT systems and networking
£269.32 - £346.05 per week
Closing date:
03 Feb 2021
Role: Installation/IT Support Apprentice
Job Type: Permanent
Location: Redditch, Worcestershire,

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