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DATE ADDED: Mon 04/03/2019

Customer Service Advisor

Lewes, UK
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JOB TYPE: Contract

I am currently looking for a dynamic and professional customer service advisor to join an engineering company based in the Ringmer, Brighton. The role is a 6 month contract with a potential 12 month plus extension for the right candidate.

Rate:

£11.97ph LTD

Location:

Ringmer, Brighton

The role of the customer service advisor will include:

* Respond to customer complaints with the aim to resolve at first contact where possible. Where this is not possible, escalate as appropriate

* Undertake regular training to ensure that the information provided to customers is up to date and accurate

* Undertake general office support and administrative functions appropriate to the role.

* Understand and contribute to the development and delivery of personal and team objectives, including implementing improvements in office procedures and ways of working

* Participate in regular supervision and team meetings and an annual Performance Appraisal. Identify and address personal development needs through that process with the support of the Customer Care Supervisor

The successful customer service advisor will require:

Essential:

* 3 GCSEs grade C (or equivalent) including English

* Experience of working in a customer focused environment

* Excellent customer service skills

* Excellent listening and communications skills via all channels

* Good IT skills including word processing

* Able to handle demanding customers

* Able to convey information clearly and succinctly

* Good telephone manner

* Time Management

* Organisational skills

* Accuracy/attention to detail

* Ability to work to deadlines

Desirable:

* NVQ in customer service

* Contact centre experience

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application
Role: Customer Service Advisor
Job Type: Contract
Location: Lewes, East Sussex,

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