Service Manager LOCATION:               Basingstoke  SALARY:                   £28,753DURATION:PermanentHOURS:                     37.5 hrs per week Day-to-day duties:

• Lead the staff teams to provide expert support for people who have been sleeping rough and those in supported housing in identifying and progressing their strengths and personal goals.
• Improve service delivery based on feedback from clients, partners, and staff.
• Reflect the organisation’s high priority for client empowerment by identifying and promoting opportunities across all areas of decision making, emphasising effective risk assessment over risk elimination.
• Provide strategic leadership for a service that is designed to provide intensive, person-centred support and reduce rough sleeping in Basingstoke, working closely with commissioners and partners to achieve this.
• Attend relevant meetings with Commissioners and make presentations about the services to a diverse range of audiences.
• Lead a team that will include but is not limited to an In-reach Worker, Accommodation Support Worker, Rough Sleeper Navigator and two Outreach Workers; providing supervision, performance and development reviews and encourage a culture of creative solutions and reflective practice.
• Lead the multi-agency working with external agencies required to reduce rough sleeping, including cross authority.
• Progress and track referrals made into the services.
• Ensure service outcomes are well documented and submitted in a timely way.
• Undertake rostered outreach sessions, including early morning, late evening, and weekends, taking the service to the clients.
• Complete new and review, needs assessment/risk assessment for clients leading to the delivery of full support plans which meet individual client need.
• Track and monitor support delivered and its impact through review and use of outcome tools, with a particular focus on trauma informed care and gender.
• Lead the effective recruitment, induction and ongoing support / development of staff and volunteers, including encouraging residents into internal volunteering opportunities.
• Build effective and motivated staff and volunteer teams promoting a culture of continuous improvement.
• Provide a clinical lead to the staff team and develop a learning and best practice culture within the service.
• Build and maintain an effective relief worker pool to prevent the use of agency staff.
• Assume personal responsibility for income and expenditure for your service. Work with our Finance department towards meeting the annual budget expectations and reporting back to commissioners on spend as appropriate.
• Actively manage expenditure throughout the year continually seeking opportunities to innovate and improve efficiency in service delivery.
• Contribute to developing, improving, and growing organisational service delivery to ensure sustained commercial viability of the broader organisation.
• Develop and manage monitoring systems which demonstrate the usage and achievements of the service for your teams, the organisation, and external audiences such as commissioners.

Essentials:

• Previous management experience.
• Driver with access to own car.
• DBS within the last 12 months (must have original copy)

For more information on this income focused role please contact Emily Rex on