Assistant Manager

Reports to: Manager

Direct reports: Duty Managers and Supervisors

Primary Purpose

The Assistant Manager plays a key role in supporting the Manager with the day-to-day running of our clients premises, ensuring smooth operations across all areas of the business including bars, kitchen, coffee tavern, events, and front-of-house. Acting as a bridge between the Manager and Duty Manager team, this role combines strong operational leadership with proactive involvement in compliance, health and safety, and staff development.

Core Responsibilities

Operational Management

• Support the Manager in ensuring the venue operates efficiently, profitably, and in line with company standards.
• Oversee daily operations when the Manager is not on site, ensuring a consistent high standard of service, safety, and presentation.
• Monitor staffing levels, performance, and productivity across all departments; provide real-time feedback and coaching where required.
• Assist with rota planning, ensuring effective use of resources and compliance with wage cost targets.
• Ensure our clients premises is always trading-ready, with stock, cleanliness, and maintenance tasks completed to the highest standard.
• Act as a keyholder, opening and closing the venue as required.

Compliance & Health and Safety

• Conduct and record regular compliance checks (licensing, fire safety, temperature logs, cleaning schedules, allergen information, etc.).
• Assist the Manager and Business Development & Compliance Manager with maintaining up-to-date health and safety documentation.
• Support risk assessments and ensure corrective actions are followed up promptly.
• Ensure Duty Managers and team members understand and adhere to health, safety, and licensing regulations.
• Lead by example in promoting a culture of safety, cleanliness, and accountability.

Staff Management & Development

• Supervise, motivate, and develop Duty Managers, Supervisors, and front-line staff.
• Assist in recruitment, onboarding, and training of new team members.
• Conduct regular check-ins and performance reviews, escalating issues to the Manager where necessary.
• Support a positive and inclusive workplace culture that reflects the values of our client.
• Ensure all staff receive appropriate training in food safety, allergen awareness, and responsible alcohol service.

Customer Service & Venue Standards

• Champion exceptional customer service, ensuring every guest receives a warm and professional experience.
• Handle escalated customer issues and complaints effectively and empathetically.
• Maintain strong floor presence, especially during peak trading times and major events.
• Work with the team to create an appropriate atmosphere for different trading periods and customer demographics.

Financial & Administrative Support

• Support the Manager with monitoring key financial metrics such as wastage, GP%, and labour costs.
• Assist with stock control processes including ordering, stock checks, and variance investigations.
• Complete and check shift reports, cashing up, and handovers accurately.
• Ensure maintenance and compliance records are properly filed and up to date.

Collaboration & Business Development

• Work closely with the Manager, Duty Managers, and Business Development Manager to deliver events, promotions, and marketing initiatives.
• Ensure that operational teams are briefed on upcoming events, menu changes, and promotions.
• Contribute to ideas for improving service standards, efficiency, and profitability.
• Attend management and compliance meetings as required.

Preferred Qualifications

• Personal Licence
• Level 2 Food Safety Certification
• First Aid at Work
• Prior supervisory or management experience in hospitality or licensed premises

Skills & Attributes

• Excellent leadership and interpersonal skills with the ability to motivate and manage large teams.
• Strong operational understanding of bars, food service, and venue management.
• Knowledge of licensing laws, food hygiene, and health and safety requirements.
• Proactive and detail-focused with strong organisational ability.
• Confident decision-maker who remains calm under pressure.
• Positive attitude and commitment to maintaining our clients reputation as a premier Ipswich waterfront venue.

This job description is not exhaustive and may be amended in line with business needs.

Full Time - £16.00 per hour

Achievable bonus scheme available after successful completion of 3 months’ probation.