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DATE ADDED: Thu 09/08/2018

Consumer Care Coordinator

Grimsby, UK

JOB TYPE: Permanent

My Client is the leading seafood processor providing frozen, chilled, branded and retailer branded fish. They are looking for Consumer Care Coordinator to join their team in Grimsby. Job Purpose * To record and respond to all styles of contact regarding consumer complaints and enquires. Initiating investigations where required and alerting the business to emerging complaint trends. Key Accountability's * To record all pertinent information regarding consumer complaints and enquiries. Accurately inputting data into Consumer Care database. * Initiate investigations into complaints using internal and external laboratories and involving Technical, Product Development Marketing Sales personnel where appropriate. * Respond to consumer either via the telephone/letter/e-mail by generating reimbursement to achieve a satisfactory conclusion (Authorisation required for payments over £15.) * Alert the business to serious complaints which have the potential for media interest or detrimental effect on the business. * Alert the business to emerging complaint and enquiry trends * Provide a variety of reports on complaint levels where required. * To keep fully conversant, Recording product information in a manner which is easily understood by other team members. Skills and experience required * RSA II typing or equivalent * Knowledge of Excel * High standard telephone and written communication skills. * Computer literacy * Time management, accuracy and attention to detail skills. * Knowledge of Company and product usage information. * Ability to communicate with people from all walks of life. Key Challenges * Be prepared for and able to cope with the stress levels associated with consumer complaints. * Ability to work as part of a close team, sharing information and keeping on top of changes regarding products/ranges. For more information on this vacancy please contact Lucy Clark on (Apply online only). Stafforce is acting as an Employment Agency in relation to this vacancy
Role: Consumer Care Coordinator
Job Type: Permanent
Location: Grimsby, Lincolnshire,

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