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Date Added: Wed 14/07/2021

Taxi Marshal

Bristol, UK
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Job Type: Permanent, FullTime

Salary: £19459/annum

APCOA Parking UK is now the UK's leading provider of tailored parking solutions with an established presence in Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.

About the Role:
You will ensure permitted Taxis adhere to the Taxi Rank terms and conditions of use and report all Breaches of Taxi Terms and Conditions, using the correct processes.

What you'll do:
Monitor traffic flow to ensure the smooth running of the taxi rank operation, ensuring all taxi drivers have valid permits to operate
Be a Host and primary point of contact whilst assisting customers / passengers who may require assistance
Minimise congestion at the Taxi Rank and drop off area
Follow up on recommended adjustments to ensure customer satisfaction
Monitor the appearance of the designated car park, taking action to ensure that Company standards are achieved and maintained
Ensure Parking Enforcement is correctly reported and recorded
Implements traffic control measures within the car parks and the taxi holding and drop off areas as defined in the site map
To provide a high standard of customer service to all car park users / customers and resolves customer concerns in a timely and efficient manner
Be actively visible in the car parks and the point of contact for customer queries and/or concerns
Undertake foot patrols of the car park
Assist customers in distress or in need of other assistance
Maintain good relations with all customers and internal and external stakeholders

What you'll bring:
Door or Security experience essential
SIA Licence - (not essential but preferred)
Motivated and positive attitude
Enjoying outdoor work
Excellent oral communicator
Customer-friendly and approachable persona

What we'll offer you:
Hourly rate of £8.91
42 hours per week
12 hour shifts of 10:00 - 22:00 to include weekend work

20 days holiday plus 8 bank holidays

Pension Scheme

Employee Discount
Training and Development
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