Location: Forfar

Salary: £26,000 per annum

Duration: 15 Month Fixed Term - Maternity Cover. Starting as soon as possible

Hours: Monday-Thursday 08:30-17:00, Friday 08:30-16:30

Job Purpose

You will be the primary point of contact for customers, handling enquiries, resolving issues, and ensuring every customer receives an excellent experience. The role requires a customer‑centric mindset, strong communication skills, and the ability to manage a variety of customer concerns efficiently and professionally.

Key Responsibilities

Respond to customer enquiries via phone, email, or in person promptly and professionally.
Assist customers with product or service questions, technical issues, and order-related concerns.
Identify and resolve customer complaints by following established procedures.
Escalate complex issues to the appropriate department or manager when necessary.
Provide accurate information on products, services, pricing, and promotions.
Upsell or cross-sell products and services where appropriate.
Maintain accurate records of customer interactions and transactions in the company's CRM system.
Document customer feedback and recurring issues to support continuous improvement.
Customer Relationship Building
Build strong, lasting relationships with customers through empathy, understanding, and a positive attitude.
Actively seek opportunities to exceed customer expectations and enhance satisfaction.

Key Skills and Competencies

Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to manage multiple tasks and work effectively under pressure in a fast-paced environment.
Proficiency in CRM software and other customer service tools.
Patience, empathy, and a customer-focused mindset.

Qualifications and Experience

High school diploma or equivalent required - a business-related qualification is advantageous.
Previous experience in customer service, support, or a similar role is beneficial.
Flexibility to support administration tasks as required

If you are interested apply today as interviews will be arranged immediately.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people