We are seeking a Client Delivery Associate to join our Cape Town team.
To fulfil Client briefs in a timely and cost effective manner.
To deliver superior service every time to both Clients and Candidates.
To build, manage and grow Client relationships and add value to the Client proposition offering.
To build, manage and grow Client relationships and add value to the Client proposition offering.
Maintains and develops strategically important relationships with key accounts.
Is able to create milestones for account progression.
Nurtures and builds a contact base of senior level decision makers across their Clients and market.
Leverages relationships to identify wider business opportunities for other departments.
Proactively cross sells at all times.
Assists Sales function in delivering strategic Sales goals.
To deliver superior service every time to both Clients and Candidates.
Meets all company standards on systems and processes to ensure superior service levels are delivered to all customers.
Consistently updates team on latest developments and updates within their Client base and market.
Can discuss regulatory issues with confidence.
Is seen as a 'trusted advisor' in their market.
Manages both Client and Candidate expectations.
Ensures regular and timely client reviews are conducted.
Facilitates Client Call Backs to monitor performance levels and maximise business opportunities.
To fulfil Client briefs in a timely and cost effective manner.
Monitors their own performance and adheres to SLA for each client.
Monitor the effectiveness of each account ratios and delivery.
Agrees and produces a SLA for all jobs including timeframes and KSF's.