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Date Added: Sat 31/05/2025

Client Delivery Associate

Fish Hoek, South Africa
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Job Type: Permanent

Salary: 10000.0000 / monthly

We are seeking a Client Delivery Associate to join our Cape Town team.

Responsibilities:

  • To fulfil Client briefs in a timely and cost effective manner.

  • To deliver superior service every time to both Clients and Candidates.

  • To build, manage and grow Client relationships and add value to the Client proposition offering.

  • To build, manage and grow Client relationships and add value to the Client proposition offering.

  • Maintains and develops strategically important relationships with key accounts.

  • Is able to create milestones for account progression.

  • Nurtures and builds a contact base of senior level decision makers across their Clients and market.

  • Leverages relationships to identify wider business opportunities for other departments.

  • Proactively cross sells at all times.

  • Assists Sales function in delivering strategic Sales goals.

  • To deliver superior service every time to both Clients and Candidates.

  • Meets all company standards on systems and processes to ensure superior service levels are delivered to all customers.

  • Consistently updates team on latest developments and updates within their Client base and market.

  • Can discuss regulatory issues with confidence.

  • Is seen as a 'trusted advisor' in their market.

  • Manages both Client and Candidate expectations.

  • Ensures regular and timely client reviews are conducted.

  • Facilitates Client Call Backs to monitor performance levels and maximise business opportunities.

  • To fulfil Client briefs in a timely and cost effective manner.

  • Monitors their own performance and adheres to SLA for each client.

  • Monitor the effectiveness of each account ratios and delivery.

  • Agrees and produces a SLA for all jobs including timeframes and KSF's.

Skills:

  • Softer skills.

  • Credibility.

  • Influencing skills.

  • Empathy levels.

  • Good listener.

  • Builds rapport quickly and easily.

  • Confidence.

  • Relationship builder and nurturer.

  • Networker.

  • Interview areas to measure:

    • Ability to work to deadlines and follow a process.

    • Evidence of being a Team player.

    • Ability to control through influence and questioning.

    • Negotiation skills (managing the offer process).

    • Nurturing relationships and building on existing business.

Apply Now