Our client are a long standing organisation in the communications sector. They are recruiting an experienced Contracts and Service Manager to join their busy team. The Contracts & Service Manager is a standalone role but you will be responsible for managing the contracts and service function of the business. Monday to Friday. Salary £26-30k plus benefits

This is a key management administrative role responsible for coordinating service and repair activities, managing maintenance contract renewals, and ensuring smooth day-to-day operations within the service department. You will act as the central point of contact for customers requiring equipment servicing and contract support, ensuring an efficient, professional, and customer-focused experience at all times.

Key Responsibilities

* Coordinate repairs, including booking equipment in, arranging collections/returns, and liaising with engineers and customers throughout the repair process.

* Manage and administer maintenance contracts, including renewals, amendments, and updates.

* Prepare, issue, and track contract renewal quotations and service documentation.

* Maintain accurate and up-to-date records in the CRM and service management systems.

* Provide excellent customer service — handling calls and emails professionally and promptly.

* Support the service and contracts team with general administration, scheduling, and documentation.

* Assist in preparing management reports and service performance data as required.

* Liaise with suppliers and internal departments to ensure efficient coordination of services.

* Ensure all customer interactions and contract activities are compliant with company policies and procedures.

Skills and Experience Required

* Minimum 5 years of strong administrative experience in a similar office-based role.

* Proven experience in contracts administration or service coordination — ideally within a technical, engineering, or communications environment.

* Excellent communication and customer service skills, with a confident telephone manner.

* Strong attention to detail and ability to manage multiple tasks and deadlines effectively.

* Competent in Microsoft Office (Word, Excel, Outlook) and CRM or service management systems.

* Highly organised, proactive, and able to work independently and as part of a team.

* Experience in a two-way radio, telecoms, or technology service company is advantageous.

Personal Attributes

* Professional, courteous, and customer-focused.

* Reliable and methodical with a strong sense of ownership and responsibility.

* Comfortable working in a fast-paced, service-driven environment.

* Team player with a positive, can-do attitude.

Benefits

* Competitive salary (based on experience)

* 25 days holiday plus bank holidays

* Company pension scheme

* Free on-site parking / hybrid options [if applicable]

* Ongoing training and career development opportunities

Salary range £26,000 - £30,000 per annum