Contact Centre Advisor (3+ Month Contract)
Location: Westminster City Council
Contract Type: 3+ Month Temporary Contract
Pay: £20 per hour (Umbrella)
Working Pattern: Hybrid & Flexible (Agile Working Available)
Are you a proactive and empathetic individual looking to make a real difference in people's lives? Westminster City Council is seeking a Contact Centre Advisor to join our dedicated team on a 3+ month temporary contract. This is a key frontline role, supporting residents - especially those facing homelessness - through high-quality customer service and case management.
Key Responsibilities:
Provide empathetic and professional assistance to residents via phone and email.
Accurately manage and record cases using internal systems and spreadsheets.
Proactively drive queries and workstreams forward, ensuring timely resolution.
Communicate clearly and effectively with residents, demonstrating care and understanding.
Collaborate with internal teams and external partners to ensure seamless service delivery.
What We're Looking For:
Mandatory Experience: Previous experience in a contact centre or customer service role.
Desirable Experience: Experience working within or alongside homelessness services.
Strong written and numerical skills, with a keen attention to detail.
Proven ability to manage cases and maintain accurate records.
Excellent telephone communication skills and a customer-focused approach.
A proactive and driven attitude to resolving customer queries.
