Salary: £36,000 - £40,000 per year
Permanent | Full-Time
Main Dealer | Career Progression | Training Provided
C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team.
This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment.
We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team.
Service Advisor Role and Responsibilities:
* Act as the first point of contact for service customers, providing a professional and friendly welcome.
* Manage customer service enquiries, bookings, and follow-ups both in person and over the phone.
* Accurately record service requests and vehicle requirements.
* Liaise with the workshop and technical teams to schedule work efficiently.
* Keep customers updated with progress and ensure a high level of communication throughout the service or repair process.
* Upsell additional products and services where appropriate to meet customer needs and maximise revenue.
* Ensure all work is completed to the highest customer satisfaction levels.
* Maintain accurate customer and vehicle records using the dealer management system.
Requirements:
* Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment - essential.
* Strong customer service and communication skills.
* Good technical understanding of vehicle servicing and repairs would be beneficial.
* Ability to upsell additional products and services.
* Well-organised with excellent attention to detail.
* Team player with a proactive and positive attitude.
* Full UK Driving Licence - essential.
Benefits:
* £36,000 to £40,000 per year depending on experience and performance.
* Company car scheme available.
* Full pension scheme.
* Private healthcare plan.
* Ongoing manufacturer and customer service training.
* Career progression opportunities within a growing dealership group.
* Employee rewards, bonus schemes, and recognition programmes.
* Modern, high-tech dealership environment.
* Supportive and professional team culture.
If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today!
For more information, please contact Ian Bowker at C&B Recruitment.
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