As a Technical Client Consultant for this leading market research group, you'll advise clients on the best technical solutions to address their needs.
Specialising in customer experience consulting, this group combines the latest innovations in market research and technology to deliver voice of the customer programmes. Thus you would act as the main technical consultant on Voice of the Customer client accounts with responsibilities including supporting clients during the set up stage to design and spec a fit for purpose solution based on their requirements, and supplying all aspects of the technical set up of the programme including sample transfer, survey scripting, data processing and data outputs. Furthermore you'll manage project scoping during the implementation and on an ongoing basis plus upskill members of the client services team to give them an understanding of the technical components of the programme.
Given the nature of the solutions you'll be providing, it's essential you have significant experience in a market research operations role where your primary focus was scripting and/or data processing. Your programming knowledge will consist of using Decipher or Confirmit with proven expertise in SPSS or other data processing tools plus exposure to web technology, online panels and databases. You'll also be a strong communicator too who has an interest in technology and is confident in dealing with complex data sets across all methodologies and sources.
This Technical Consultant role is such a great opportunity for someone with the aforementioned market research operations/data processing background who wants to advance their skills in a more client consulting context - so it will certainly develop you in this regard; you'll join a hugely respected consultancy that really knows its stuff and is seen by clients as very much a trusted advisor.
For further details contact Carl at Resources Group with your CV in WORD
Role: Client Consultant (Technical) – Market Research Group
Job Type: Permanent, Full Time
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