If you are passionate about developing and implementing an engaging education and visitor experience strategy we have the perfect role for you as our Visitor Services Manager. This is a permanent role working 37.5 hours a week, working hours will vary over a 7-day rota, including weekends and bank holidays. The salary for this position is £33,325.50 per annum.

What will this role involve?

You will lead the education, visitor experience and engagement teams, championing for the overall visitor experience throughout Paignton Zoo. The role will involve collaborating with teams across the organisation to enhance our offer and create a culture of excellent visitor experience and engagement. You will oversee the engagement team, working with them to develop and grow our informal and formal education activities as well as develop and implement a visitor engagement strategy to deliver visitor focused engagement and events. The role will also oversee the Visitor Experience team, working alongside the Head of Visitor Services to provide an efficient, reliable, visitor orientated service, undertake site audits as well as coaching team members to maximise gift aid and upselling opportunities.

What skills and experience are required?

You will need an education, biology and environmental, qualifications as well as familiarity with safeguarding systems and procedures. The ideal candidate will have experience managing education courses and teaching a wide range of ages. Excellent communication and organisational skills are essential for the role as well as having a team-orientated mindset with a positive attitude, demonstrating cooperation and a willingness to work collaboratively with others.

About us:

Wild Planet Trust is a registered education, scientific and conservation charity established in 1957 and based in Devon, UK. We own two zoos in southwest England, plus two local nature reserves and a National Nature Reserve. We support conservation in the United Kingdom and overseas using funds generated by the people who visit the zoos and the expertise and dedication of our staff.

Paignton Zoo first opened its doors as the Torbay Zoological Gardens in 1923. Over 100 years later, our site, and work, has grown considerably and we are now one of the South West's largest conservation organisations and top visitor attractions. There are over 230 species of animal that call Paignton Zoo home. As well as being a zoo, we're also an award-winning botanical garden with over 4,000 species on record.

Benefits of joining our team include:

* 33 days paid holiday pro-rata (inclusive of Bank Holidays)

* Branded uniform provided (as required)

* Relevant internal and external training provided

* Free entry to our zoos for staff and family

* Discounts in our Catering and Retail outlets (as applicable)

* Free staff parking

* Employee Assistance Programme

* Employee Discounts Programme

Please note, we will be reviewing applications and conducting interviews throughout the advertising period for this role. The role may therefore be filled prior to the closing date.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships